Frequently Asked Questions

Q.1 Show Error "Password length minimum: 6. Non-alphanumeric characters required: 1. " when register?
A.1 You must input password with length minimum 6 and Non-alphanumeric characters required at least 1.
For Non-alphanumeric such as !, @, #, $, %, ^, &, *, +, -, etc.
Example for password such as !12345, !a23456, $abcd2.
Q.2 Show Error "Invalid Email and/or Secret Code" when register?
A.2 Your Email not match with email you sent to TSM for register or Secret Code is wrong.
Q.3 Show Error "Please enter a different username. " when register?
A.3  Your username had same with other username you will change your username to other
Q.4 If I can't remember my password?
A.4  You will go to login page and click forgot password.
Q.5 If I want to change my password?
A.5 You will go to change password page with Change Password link on top right of page
Q.6  How the data on website update?
A.6 Data on website will update automatic after TSM update data to ERP for a few minutes. (both PO data and Outstanding Qty)
Q.7 What is secret code?
A.7 Secret code is use for register user. This code is created for increase security level to protect your data.
Secret code is generate from TSM and sent to suppliers directly.
Example in case other suppliers know your email. And register with your email to see your data.